Hey Minie Refund Policy
Last Updated: May 17, 2025
1. Refund Eligibility
At Hey Minie, your satisfaction is important to us. You may be eligible for a refund under the following circumstances:
1.1 Trial Period
Hey Minie offers a 7-day trial (or 14 days for Early Access members) for ₹11.
If you cancel during this period, you won't be charged the monthly subscription fee.
Please note: The ₹11 trial fee is non-refundable.
Multiple trial sign-ups from the same user or device may be restricted and are not eligible for refunds.
1.2 Technical Issues
If you encounter persistent technical issues that prevent you from accessing or using Hey Minie, and our support team is unable to resolve the issue within 5 business days, you may be eligible for a full or partial refund, at our discretion.
1.3 Founder's Circle Membership
Founder's Circle memberships (₹499 one-time payment) are eligible for a full refund within 7 days of purchase if no benefits have been used.
After this period, or once any benefit has been accessed, the membership becomes non-refundable.
2. Refund Process
To request a refund, email us at hello@minie.ai with the following details:
- Your full name
- Email address associated with your account
- Date of purchase
- Reason for refund request
- Order or transaction ID (if available)
We will respond within 3 business days, and approved refunds will be credited to your original payment method within 5–7 business days.
3. Payment Provider Policies
Refunds processed via PhonePe or other payment gateways follow their respective timelines — typically 5–7 business days. The refund will be credited back to the original payment source.
4. Exceptions
We reserve the right to decline refund requests that:
- Do not meet the eligibility criteria above
- Involve suspected abuse or fraudulent activity
- Are made repeatedly by the same customer
In such cases, we may ask for further clarification before proceeding.
5. Changes to This Refund Policy
We may update this policy occasionally. When we do, we'll revise the "Last Updated" date at the top. We encourage you to review this page regularly.
6. Contact Us
For any questions or concerns, please reach out to:
📧 hello@minie.ai
Registered office: Little Leap Digital Pvt Ltd, Nandigama, NTR District, Andhra Pradesh 521185, India.